CARE AND SUPPORT

We create a personalised care plan with all our residents, to ensure you get the specific care and support you need.

Before you join us we will assess your needs to ensure we can provide the care you need from the moment you arrive. If you need to move in quickly, we can complete this assessment within two days of your request. Should your care needs change during your stay with us, we will always try to accommodate them.

Once you have settled in, our advice team will visit you for an in-depth chat to understand any concerns you may have about your sight problems. They will also tell you about all the specialist support that is available to you

Should your care needs change during your stay with us, we will always try to accommodate them.

We offer round-the-clock care at the home, with a 24-hour emergency call system available in all rooms, meaning a member of staff can be with you within minutes.

“People were cared for by staff that were kind, caring and compassionate. Positive relationships had been developed between people as well as people and staff.”
CQC, August 2016.

Wavertree House checklist

When choosing a care home we understand there is a lot of information to digest. This checklist provides a summary about what we offer at a glance.

Staff training All our staff are specially trained to support people with sight problems and/or hearing loss. Staff are on call 24 hours a day. We support our staff to achieve an NVQ in health and social care.
Accessibility Our home has been specially designed to ensure residents with sight loss can move around safely and independently, with suitable lighting, hand rails and talking lifts available. We also have magnifying equipment, access to audio described messages and films
Sight loss support Your care needs are assessed before and during your stay, to ensure that you receive the best care possible. You will have access to our advice team and specialist counsellors, should you want to discuss your eye condition or any concerns you may have in more detail.
Your room We offer a selection of rooms, enabling you to select the best option for you (subject to availability).
Short stays and respite Our rooms are available to short stay residents, as well as those looking to stay longer term. Whether you are looking at additional recovery time after a spell in hospital, or a permanent home, we are often able to accommodate new residents within a short time frame.
Additional services Weekly visits from a hairdresser and a chiropodist. Other services can be arranged upon request.
Housekeeping Rooms are cleaned on a weekly basis, and bed linen is changed as frequently as needed. Laundry is collected when required and returned cleaned and pressed. Assistance is available for those wishing to do their own laundry.
Hobbies and activities Daily programme of activities designed with residents. We offer a number of social areas for you to catch up with other residents or friends and family.